PORTERSHED at GALWAY CITY INNOVATION DISTRICT OVERVIEW
The Galway City Innovation District (‘GCID’) was founded in 2015 to develop an innovation district in downtown Galway City and accelerate the growth of the regional technology ecosystem. The primary focus of GCID is to create high-value sustainable jobs in the West of Ireland. In 2016, GCID opened its first building, the PorterShed, whose member companies have to date had more than €36 million in inward investment. In March 2022, GCID continued its expansion by opening a second building in downtown Galway at Bowling Green – and another building at the former Connacht Tribune offices is set to open in October 2022. The Board and management team at GCID are ambitious and driven, but most importantly they love what they do.
The Role
The Community Associate role is an entry-level role that will be based out of our hub in Galway City. This is a position that serves as the point of contact for members and visitors of the PorterShed. This is a dynamic position that tends to the day-to-day needs of the office and assists the Portershed team in providing seamless operational support. An ideal opportunity for someone looking to learn and grow at an exciting organisation.
As a Community Associate, You Will…
- Operate the front desk and answer queries through phone
- Have awareness of all office systems, including Skedda, Slack, Monday.com, security systems
- Greet visitors and notify the appropriate staff/members of their arrival
- Answer, screen, and forward any incoming calls
- Get to know our members and help them get the most out of their PorterShed experience
- Maintain stationery and kitchen supplies
- Manage and distribute incoming packages and mail
- Maintain the integrity of our office’s safety and security by creating, replacing, and/or distributing member access fobs
- Clerical duties such as filing, copying, printing etc.
- Other duties as assigned
Community Associate Responsibilities
- Front of house duties:
- Answering the phones
- Greeting visitors
- New member orientation
- Booking meeting rooms
- Day to day building operations:
- Opening and closing
- Monitoring essential stock levels and ensuring adequate stock
- Completing daily checklists
- Primary point of contact for all queries related to the site
- Events Support
- Setup and breakdown of events space
- Registration desk, including setup and breakdown
- Issuing invites, monitoring registrations
- Hosting, ensuring catering staff are supported
- Events follow-up and reporting, including NPS
- Community Events
- Take responsibility for regular community events with guidance from the management team
- Administrative support for PorterShed management team
- Community outreach, and support ecosystem development
- Desk research
- Maintain CRM
- Relationship building and management
- Representing PorterShed at public events and engagements
- Support maintenance of data platforms, including data entry
GCID is an equal opportunity employer. We welcome applications from people of all backgrounds and mindsets, because we know the strength of our team lies in its diversity.
Salary: Commensurate with experience
To apply, please send your CV (cover letter optional) to work@gcid.ie
Closing date for applications: June 21st, 2022 at 4 pm.
For queries, please email work@gcid.ie
